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resume

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Robert Lauriston
robert@lauriston.com
http://www.lauriston.com

Work Experience

Except as noted, all docs mentioned below were produced in FrameMaker and delivered as PDF. You can find some of them here.

2004-present: documentation manager for Embarcadero Technologies, Inc., San Francisco, CA.

2003: senior technical writer for Zapatec, Inc., Berkeley, CA.

Created all documentation for Bloki, a hybrid Web hosting / blog / conferencing system, including RoboHelp-generated online help, slide show demo, hands-on guided tour, and FAQ. Created and maintained customer, press, demonstration, and sample Web sites.
With a graphic designer, redesigned customer Web site for Zapatec database hosting service.
Collaborated on press releases and other marketing activities.

2002: contract technical writer for EPCjobs Ltd., San Francisco, CA.

Created and executed documentation plan on short deadline for product rollout with minimal assistance from development staff.

2001-2002: senior technical writer for Fresher Information Corp., San Francisco, CA.

Had full responsibility for all documentation for Matisse, an object-oriented DBMS. Developed a new documentation plan to address various deficiencies, particularly the lack of a clear learning path for new users; designed new FrameMaker templates; wrote numerous new documents including a Getting Started manual, programmer's guides for C++ and Java interfaces, release notes, and PowerPoint training materials; completely rewrote several existing documents including the Windows installation guide, the Windows object editor user's guide, and the Eiffel binding and ODL programmer's guides.
Set up a javadoc system to generate an API reference for the Matisse Java binding from comments I added to the source code myself, working directly in the Teamware code line. Set up a Doc++ system to do the same for the Matisse C++ binding.
Other responsibilities included facilitating bug "triage" meetings; testing release candidates; editing and testing sample code created by the programmers; creating cross-platform (Windows / Unix) CD-ROMs for product distribution; maintaining the documentation and download sections of the company's Web site; providing technical assistance to the webmaster; working the company's booth at trade shows; technical editing of marketing materials; and handling first-tier technical support for several months.
Platforms in this job included Windows, Solaris, Linux, and FreeBSD. Other technologies included C, COM, J2EE, Netbeans, Perl, PHP, Python, SQL, UML, and XML.

2000-2001: senior technical writer for Portera Systems, Berkeley, CA.

Had full responsibility for documentation of ServicePort, the company's primary product, a hosted application suite for professional services organizations. Wrote new manual including user and administrative sections, a detailed treatment of the product's complex security system, and field-level references for the application and its reports (for which I had to glean some information by inspecting the underlying Oracle tables). Updated the manual monthly to match the product's accelerated release cycle. Maintained release notes.
Created manual for Learning Manager, a Web-based class-catalog system for corporate training programs, using conditional text to create six different documents for different groups of users.
Created user manuals for two additional products, a call-center issue-tracking application and an accounts-receivable system.
Other responsibilities included creating an HTML-based FAQ on company's XML interface, revising a programmer-drafted document on the company's Oracle-SQL Server interface for use by operations, and setting up and maintaining an intranet Web server to provide access to the latest drafts of documentation and other useful information to internal users.

1999-2000: contract technical writer for BeatWare, Redwood City, CA.

Created a single product manual for use with both Windows and Macintosh versions of e-Picture Pro, a program for creating Web-oriented animations and other graphics.
Created tutorial files to accompany the manual.

1999-2000: contract technical writerfor Telamon, Oakland, CA.

Completed a 500-page administrator manual for TelAlert 5.0, a program that adds automatic paging and other notification capabilities to Remedy Help Desk and other IS apps. Interviewed programmers and tech-support staff, collected data by using program and examining source code, created TOC and index, fixed font and style problems, revised and created Visio graphics, revised styles for better Acrobat export, drafted style manual.
Completely rewrote the materials for a three-day training course, and created a "primer" to introduce the program to new users, prospective customers, and students attending the course.
Using RoboHelp, adapted manual content to create online help for end-user and administrator client applications.
Drafted support FAQ for company's Web site based on information developed from tech-support logs and staff interviews.
Interviewed partner company technical staff to gather information for marketing materials and integration docs.
Polished press releases drafted by marketing manager.

1999: contract technical writer for Netopia, Alameda, CA.

Updated and created new quick-reference cards for Windows and Mac versions of Timbuktu cross-platform network utilities.
Wrote tech notes for support Web site.
Moved existing WinHelp project to RoboHelp, tested HTML conversion, and converted project to a single Word document for programmers' review.
Software used included FrameMaker, RoboHelp, DreamWeaver, Acrobat, PhotoShop, and Illustrator on a test network of two Macs and one PC running NT Server. Most tasks required constant switching between the Mac and Windows platforms, and troubleshooting of related compatibility and network problems.

1998: contract technical writer for Software Documentation Systems, Chapel Hill, NC.

Wrote documentation for Report2Web 2.0, an IS-oriented reporting tool for distributing large mainframe database reports using e-mail or Web servers.

1998: editor, The PC Bible (Peachpit Press, 3rd ed. 1999).

Created the third edition of The PC Bible, a large computer reference book that had not been updated since 1995. Wrote around 50% of the 900 pages from scratch, substantially revised 25%, supervised and edited revision of the remainder.
Served as technical editor for the chapters I did not write myself.
Coordinated and supervised work of contributors, copy editors, technical editors, illustrator, and compositor.
Created companion Web site, which provided readers with updates.

1996-1997: consulting editor, CNET Computers.com, San Francisco, CA.

Produced database field specifications, decision trees, and modular text for Web site's back end.
Wrote comparative reviews of notebook and desktop PCs, printers, and monitors.
Worked with lab staff to develop benchmark tests for those and other product categories.

1994-1997: contributing editor, Windows Magazine CD-ROM.

Worked with a team of editors to create and support the magazine's quarterly CD-ROM and its freeware PC tune-up utility, Wintune. Wrote and tech-edited online help and installation instructions, and created ScreenCam movies.
Maintained FAQs and managed online tech-support forums.

1991-1999: freelance writer and editor (see publications list)

Wrote hundreds of software and hardware reviews, beta previews, tutorials, and other articles for computer magazines such as Computer Currents, PC World, and Windows Magazine, Web sites including CNET and PC World Online, and the technology sections of trade publications such as California Lawyer and Keyboard.
Wrote monthly columns for Desktop Video World, Keyboard, Nikkei PC, and PC World.
Edited articles on a contract basis for computer publications including CNET, PC World, and Windows Magazine.

1991: consulting editor, MPC World.

One of a team of three editors that produced the premiere issue of this early multimedia magazine.

1989-1990: associate editor, PC World.

Wrote and edited reviews, features, tutorials, news items, and columns.

Qualifications

Technical writing:

Product documentation: create and update existing user manuals, quick reference cards, installation guides, API references, programmer's guides
Technical support: release notes, FAQs, tech notes
Generated API documentation: javadoc, Doc++ (know programming well enough to work directly in codeline without supervision)
Other documents: training materials, product category backgrounders, technology white papers, back-end database specifications for Web sites
"Software archaeology": figure out what a program does, how to use it, and how it differs from the previous release when documentation is inadequate or nonexistent and programmers are inarticulate or unavailable
Over 15 years experience producing clean copy, to spec, following assigned style, on deadline

Editing and production:

Translate engineers' jargony language into plain English suitable for end users without oversimplifying or introducing technical errors
Reorganize and revise step-by-step instructions to eliminate ambiguity and minimize the possibility of user error
Technical editing: proof other writers' work for technical errors in my areas of expertise
Convert documents and graphics among formats as necessary: for example, Word to FrameMaker or HTML; FrameMaker to HTML or Acrobat, WinHelp to HTML or printed documentation; Macintosh PICT to EPS or TIFF, etc.
Over 15 years experience doing fast turnaround on edits and rewrites

Areas of technical expertise:

Operating systems: Windows 3.1, 95, 98, NT, NT Server; MacOS 6.x through 9.x; DOS; Solaris, Linux, FreeBSD
Other software: Web browsers, HTML editors and graphics tools, search engines
Hardware: desktop and notebook PCs, hard disks, removable media, input devices, modems, monitors, printers, consumer and pro-level sound cards
Networking: basic Windows and Mac network setup and troubleshooting; Internet dial-up access, DSL, TCP/IP, firewall basics

Relevant software experience:

I have extensive experience with, and own, the following:

FrameMaker (Windows and Mac)
RoboHELP and RoboHTML
Adobe Acrobat (Windows and Mac)
javadoc and Doc++
PhotoShop, Illustrator, Visio, many screen capture utilities (Windows and Mac)
GoLive, FrontPage, PageMill, HotMetal; can also hand-code HTML and upload files manually when necessary
Microsoft Word, Excel (I edited PC World's spreadsheet column for several years)
FileMaker (Windows and Mac), Microsoft Access

I also have experience with:

Dreamweaver
Quark XPress, PageMaker
Windows 95, 98, ME, NT4, 2000
Mac OS 6.x through 9.x
Linux, Solaris, Exceed, cygwin

(last updated 8/25/08)